Short answers below point to the full workflow when you need more detail.
Time, breaks & approvals
How do I fix a missing clock-out?
Check your time history first. If company settings allow a direct edit, correct the entry there. Otherwise use the correction-request workflow when available, or ask your manager. A submitted correction still needs the required review.
Company break rules determine how recorded breaks affect paid time. Check whether the break is paid or unpaid and whether it is still open. Managers should review the break policy and the entry before changing totals.
No. Submitting a timesheet period sends it for review. Approval and locking are separate steps in the workflow. Resolve outstanding entries and corrections before treating the period as final.
Overtime uses the company policy and eligible recorded time. Managers should check the configured rules, workweek and source entries when a total is unexpected. A schedule alone is not worked time.
Managers configure leave settings and types, then review employee balances. Employees can request leave when enabled. Check the request status and available balance; a pending request is not an approved absence.
No. Schedules describe planned work. Employees still record actual time. Managers create and publish schedules; employees should check the published schedule and any changes.
Your company controls work-site and location requirements. Choose the appropriate site and allow location access when required. If location cannot be verified, contact your manager to review the setup.
Use these details to organize recorded work by customer or job. Managers add the relevant records and decide which fields employees see or must complete.
An authorized manager can enable TakeUrTime payroll preparation under Company Settings. This setting controls the internal Payroll workspace; provider connections are managed separately under Integrations.
Resolve open shifts and corrections, review approval status, and check breaks, overtime, rates and included leave. TakeUrTime prepares gross-pay estimates and exports; taxes, deductions, net pay and employee payments remain with your accountant or provider.
Compare the date range, employees, approval filter and included earning categories. Check whether you are viewing a live report or a saved payroll run. Confirm the same inputs before comparing totals.
A connection is only the start. Review the provider-specific setup, employee mappings and supported operations, then review delivery results. Availability varies by provider and region. Integrations are available on every TakeUrTime plan.
Do I need to create a company to join my employer?
No. Ask your manager for an employee account. The registration page creates a new company workspace.
Why can't I edit or add an entry?
Your company's settings control manual entries and editing. Approved entries can have additional restrictions. Ask your manager to review the entry or company policy.
Why is an issue in my inbox but no reminder arrived?
The inbox checks current records. Email and text also depend on company recipients, allowed channels, personal opt-ins and delivery timing. Open the issue to resolve the underlying work, then refresh the inbox.
Managers use Plan and billing to review current access, user seats and plan-change previews. An immediate plan change is different from cancellation at the end of the paid period.
Use Support inside your workspace or contact us. Include the action you were trying and what happened. Please do not send passwords or payment card details.